|
1. Zahedi S. [Pecuniary on SERVQUAL model in evaluating the quality of educational services: the shahid Beheshti University School of Electrical and Computer Engineering]. The fifth Conference of assessing the quality of the university system. Tehran University. Technical College; 2011. [Persian] 2. Mahapatra S, khan M. a framwork for analyzing quality in education settings. Europian journal of engineering education 2007; 32)2(: 205-217. 3. Douglas A, Douglas J. Campus Spies Using mystery students to evaluate university performance, Educational Research 2006; 48(1):125-128. [ DOI:10.1080/00131880500498560] 4. Ashrafi B, Rajabi A. [A New Approach to Quality Assurance in Higher Education]. Articles Collections of the fifty-first meeting of heads of universities, scientific and researches centers, Tehran 2005: 1-12. [Persian] 5. Ghobadian A, Speller s, Jones M. Service Quality: Concepts and Models", International Journal of Quality & Reliability Management1994; 11 (9):43-66 [ DOI:10.1108/02656719410074297] 6. Vaismoradi M. [Theoretical model to explain the process and provide safe nursing care]. [dissertation]. Tehran University of medical science; 2012. [Persian] 7. Abbasian M, chaman R, mosavi A. [Analysis of the gap between the perceptions and expectations of students, the quality of educational services by SERVEQUAL]. Journal of Qom University of Medical Sciences 2013; 7(2): 18-29. [Persian] 8. Bazargan A. [Educational Evaluation] 12th ed.tehran: samt; 2013. [Persian] 9. Sohrabi Z, Majidi Z. [ Educational Services Quality Gap: Perspectives Of Educational Administrators, Faculty Members And Medical Students] . Journal of payavard 2014; 7 (5) :376-388. [Persian] 10. Sinngh R, khnduja D. servqual and model of service qualitygaps.:a fremwork for determinning periotizing critical factors from faculty perspectiv in higher education .international journal of engeenearing and technology 2010; 2 (7): 37-46 11. Shafie Roodposhti M, Mirghafoori H. [identify and rank the factors on the quality of educational services, higher education (Case study: Yazd University School of Management)], Journal of Higher Education 2008; 1(8): 67 -93. [Persian] 12. Dabbagh A, Akbari M, Fathi M. [The study patterns of medical errors in the health system] Journal of Military Medical University 2006; 4(3):957-966. [Persian] 13. Jafari Asl M, Chehrzed M, Shafipour S, Ghanbari A.[Quality of Educational Services from ViewPoint's of Nursing and Midwifery Students of Guilan University Based on Servqual Model]. Research in Medical Education 2014; 6 (1): 50-58. [Persian] [ DOI:10.18869/acadpub.rme.6.1.50] 14. Gorji, MB.[comparative study of the quality of services at the Islamic Azad University]. Journal of New of industrial/ organizational psychology 2010; 1 (4): 33-43. [Persian] 15. Khademloo M, Zare A, Fakhar M. [Survey of service quality gap from the viewpoint of paramedicine students in Mazandaran University of Medical Sciences]. Journal of Education Ethics Nurse 2013; 2 (1): 1-5. [Persian] 16. Tofighi Sh, Sadeghifar J, Hamouzadeh P, Afshari S, Foruzanfar F, Taghavi Shahri SM. [Quality of educational services from the viewpoints of students SERVQUAL model]. Journal of Teaching Strategies 2011. 4(1): 21-26. [Persian] 17. Mohebi far R. [Analysis of the quality of educational services from the viewpoint students of health & Paramedical based on SERVQUAL model].Qazvin Medical University. EDRAK, Journal of Qazvin University Student Research Committee 2011; 3(1). [Persian] 18. Kebriaei A, Roudbari M. [Quality Gap in Educational Services at Zahedan University of Medical Sciences: Students Viewpoints about Current and Optimal Condition], Iranian Journal of Medical Education 2005; 5 (1). [Persian] 19. Mohammadi A, vakili M. [Student satisfaction survey of educational services and its relationship to quality of service at the University of Medical Sciences]. Journal of Medical Education 2009. 2(3): 48-59. [Persian] 20. Aghamolaei T, zare S. [Quality gap of educational services from Students View Point of Hormozgan University of Medical Sciences], Development of Medical Education 2006; 2 (6): 78-85. [Persian] 21. Ruby CA. [Assessing student satisfaction with selected student services using SERVQUAL, a market driven model of service quality]. NASPA Journal 1998; 35 (4): 331-41. [ DOI:10.2202/0027-6014.1059] 22. Moro-Eqido A, Panades J. An analysis of student satisfaction: full-Time vs. part-time. Students Social Indicators Research 2010; 96 (2):363-378. [ DOI:10.1007/s11205-009-9482-1] |
یافته ها
جدول شماره سه نشان میدهد در وضع موجود، از نظر دانشجویان میانگین نمره کیفیت خدمات آموزشی دانشگاه علوم پزشکی برای خدمات پایه و اساسی 12/2 و برای خدمات اعتبار بخشی 95/2 است. این یافته بیانگر این است که، در وضع موجود از نظر دانشجویان میانگین ابعاد کیفیت خدمات آموزشی علوم پزشکی خیلی کمتر از حد متوسط است.
مقایسه میانگین و انحراف معیار در وضعیت موجود و وضعیت مطلوب به تفکیک دانشکده های دانشگاه علوم پزشکی گیلان نیز نشان داد که کمترین تفاوت مربوط به دانشکده دندانپزشکی 56/0±04/5 و بیشترین تفاوت مربوط به دانشکده پیراپزشکی لنگرود 28/0± 19/7 است.
