[Home ] [Archive]   [ فارسی ]  
:: Main :: About :: Current Issue :: Archive :: Search :: Submit :: Contact ::
:: Volume 7, Issue 3 (10-2015) ::
rme 2015, 7(3): 64-70 Back to browse issues page
The Interval of Educational Services Quality: Distance of Current and Desirable Situation from Viewpoints’ of Dentistry Students of Guilan University of Medical Sciences of medical sciences in 2014
H R Zakerjafari * , B Hamkar , N Mirfarhadi
Guilan University of Medical Sciences , zaker@gums.ac.ir
Abstract:   (2869 Views)

Introduction: Nowadays Faculty of Dentistries around the world are faced major challenges of service delivery to achieve adequate training for dental graduates. This study aimed to determine the quality of educational services from viewpoints of Dentistry students in Guilan University of medical sciences.

Methods: In this analytic cross sectional study, 105 students from dentistry faculty of Guilan University of Medical Sciences were selected by census sampling and were investigated by a two part standard SERVQUAL questionnaire including demographic factors and questions in five dimensions (assurance, responsiveness, confidence, empathy, tangibles).Data were analyzed using descriptive and inferential statistics tests with SPSS.

Results: The findings showed the average age of students was 22/28±2/6. Most of them (52%) were female. that between students' perceptions and expectations about quality of educational services in every five dimensions had gap, as highest level was responsibility and assurance domain (-0/910,-0/820) and the lowest was tangibles (-0/760).

Conclusion: students’ expectation about quality of education was beyond their understanding of current situation and in this regards.  Lack of attention to the needs of the student task-training program has important role in reducing students satisfaction. Therefore, Dissemination of students ideas can be a source of information for management decision-making to improve the quality of education.

Keywords: Educational, students, Dental, Servqual
Full-Text [PDF 489 kb]   (956 Downloads)    
Type of Study: Research | Subject: Special
1. Sohrabi R, Bakhtiari H. [Quality assessment tool for evaluating performance, an analytical model of service quality (SERVQUAL) ].the third National on Performance Management Conference ; 2007 may 15 - 16;Tehran: 2007. [Persian]
2. Sanatkhani M, Molla Z, Akbari M. [ Evaluation of the Students’ Perception about Clinical Education and Examination in Mashhad School of Dentistry (Iran) in 2009]. J Mash Dent Sch 2012; 36(3): 211-22[Persian]
3. Sahney S, Banwet DK, Karunes S.[ An integrated framework for quality in Education: application of quality function deployment, interpretive structural modeling and path analysis]. Total Quality Management. 2006; 17 (2): 265- 285.
4. Tofighi SH, Sadeghifar J, Hamouzadeh P, Afshari S, Forouzanfar F, Tagahavi Shahri S. [Quality of educational services from the viewpoints of students; SERVQUAL model]. Iranian Quarterly of Education Strategies 2011; 4 (1): 21- 26. [Persian]
5. Hamidi N, Jabbari F. [Educational services quality gaps IN Industrial Management national ]compress of the Humanities].Tehran:CIVILICA; 2006. [Persian]
6. Shakibaei D, Iranfar SH, Montazeri N, Rezaei M, Yari N.[ faculty views on some educational indicators in Kermanshah University of Medical Sciences]. Behbood Journal- the scientific Quarterly 2007; 8 (1): 17- 27. [Persian]
7. Beheshtirad R, Ghalavandi H, Ghaleei A. [The interval of educational services quality: Distance of current and desirable situation by nursing students point view of Urmia Medical University]. International Research Journal of Applied and Basic Sciences 2012; 3 (12): 2467- 2471.
8. Oldfield B, Baron S.[ Student perceptions of service quality in a UK university business and management Faculty]. Qual Assur Educ 2000; 8 (2): 85- 95.
9. Aghamolaei T, Zare S , Abedini S. [The quality gap of educational services from the point of view students in Hormozgan University of Medical Sciences]. Strides Dev Med Educ 2006; 3(2):78-85[Persian].
10. Parasuraman A, Zeithamal VA & Berry LL. [Reassessment of expectations as a comparison standard in measuring service quality: implications for further research]. Journal of Marketing 1994; 58 (1): 111- 24.
11. Barnes BR. [Analyzing service quality: The case of postgraduate Chinese students]. Total Quality Management and Business Excellence 2007; 18 (3- 4): 313- 319.
12. Bahreiny K, Shah alizadeh kalkhoran M , Noorani F.[ Survey of service quality gap from the viewpoint of paramedicine students of sercuval model in Azad university Aliabad katol] .Management Journal 2010; 6(14):62-79. [Persian]
13. khademloo M, Zare A, Fakhar, M. [Survey of service quality gap from the viewpoint of paramedicine students in Mazandaran University of Medical Sciences], 2010]. Journal of Moral Education 2013; 2 (1): 48- 55. [Persian]
14. Najafi A, Jaberi Ansari Z, Naseri M. Dental Students’ Perceptions on Restorative Dentistry Education in Shahid Beheshti Dental School. Dent J Sch. 2014; 32 (2) :96-103.
15. Richard E, Adams JN.[Assessing college student perceptions of instructor customer service to student’s questionnaire: Assessment in higher education]. J Assess Evalu High Educ 2006; 31 (5): 535- 49.
16. Goharinezhad S, Maleki M, Khajehkazemi R. [The measurment of educational quality from the view points of master students in Tehran University of Medical Sciences]. Journal of Education Development in Medical Sciences 2011; 4: 55- 62. [Persian]
17. Rasoul Abadi M, Shafieian M , Gharibi FM [Assessment of the quality of educational services by the SERVQUAL Model: viewpoints of the students at Kurdistan University of Medical Sciences]. Journal of Kurdistan University of Medical Sciences 2013; 18 (1): 104 – 112. [Persian]
18. Sabahi Bidgoliy M, Kebriaie A. [The quality gap of educational services Kashan university of medical sciences: Based on student perceptions and expectations].Kordestan; Nationwide Conference on Medical Sciences Education Development, 2007. [Persian]
19. Changyzi Ashtiyani S, Shamsi M.[Students Viewpoints about Quality of Educational Health-Care at Arak University of Medical Sciences in 2009].Research in Medical Education 2011; 3 (1) :17-26. [Persian]
20. Petruzzellis L, Duggentu AM, Romanazzi S.[ Student satisfaction and quality of service in Italian Universities]. Managing Service Quality 2006; 16 (4): 349- 64.
21. Arbouni F, Shoghli A, Badriposhteh S, Mohajery M. [The Gap between Students’ Expectations and Educational Services Provided for them, Zanjan University of Medical Sciences, 2007]. Strides Dev Med Educ. 2008; 5 (1) :17-25. [Persian].
22. Ghobadian A, Speller S & Jones M. [Service quality: concept and models]. IJQRM 1994; 11 (9): 43- 66
23. Nematian HR.[Quality gaps of bank services]. Tadbir 2004; 14(142): 55-62.[Persian]
Send email to the article author

Add your comments about this article
Your username or Email:

Write the security code in the box >

XML   Persian Abstract   Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Zakerjafari H R, Hamkar B, Mirfarhadi N. The Interval of Educational Services Quality: Distance of Current and Desirable Situation from Viewpoints’ of Dentistry Students of Guilan University of Medical Sciences of medical sciences in 2014. rme. 2015; 7 (3) :64-70
URL: http://rme.gums.ac.ir/article-1-206-en.html
Volume 7, Issue 3 (10-2015) Back to browse issues page
پژوهش در آموزش علوم پزشکی Research in Medical Education